Privacy Policy
Last Updated: April 13, 2024
BIDS24 SALVAGE SERVICES PRIVATE LIMITED (“Bids24“, “we“, “us“, or “our“) operates the website https://bids24.in and related services (collectively, the “Platform“). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our Platform, register as a user, place bids, sell vehicles, or otherwise interact with our services. By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information (information that can identify you):
- Account details: Name, email address, phone number, password, date of birth, and gender (when you register or update your profile).
- Identity and KYC information: PAN card, Aadhaar number (or other government ID), address proof, bank account details, and vehicle ownership documents (required for sellers or winning bidders).
- Bidding and transaction data: Bid amounts, auction participation history, payment details, and shipping/delivery information.
- Communication data: Messages, support tickets, emails, or calls with our team.
- Location data: Approximate location derived from IP address or device data (if you enable it).
Non-Personal / Automatically Collected Information:
- Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, time spent, and referral sources.
- Cookies and tracking technologies: We use cookies, pixels, and similar technologies to improve user experience, remember preferences, and analyze traffic.
- Auction-related analytics: Bidding patterns, search queries, and vehicle preferences (anonymized where possible).
We do not collect sensitive personal data (such as biometric data or health information) unless strictly required by law or for KYC/compliance purposes, and only with your explicit consent where applicable.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and operate the Platform, including creating accounts, facilitating auctions, processing bids, and completing vehicle sales/transfers.
- To verify your identity, conduct due diligence, and comply with Know Your Customer (KYC) and anti-money laundering requirements.
- To communicate with you about auctions, bids, payments, vehicle delivery, and customer support.
- To improve our services, personalize your experience, and show relevant vehicle listings or auction recommendations.
- To send promotional emails, newsletters, or offers (you can opt-out at any time).
- To detect, prevent, and address fraud, security issues, or abuse of the Platform.
- To analyze usage trends and generate internal reports.
- To comply with applicable laws, court orders, or government requests in India.
3. Sharing of Information
We may share your information in the following circumstances:
- With other users: Limited information (e.g., name, contact details, or bidding history) may be shared with the seller/buyer after a successful auction to facilitate transaction and vehicle transfer.
- With service providers: Third-party vendors who help us with payment processing, KYC verification, hosting, analytics, email delivery, or logistics (under strict confidentiality agreements).
- With regulatory authorities: When required by law, such as for tax compliance, law enforcement, or regulatory bodies (e.g., under the IT Act, DPDP Act, or RBI guidelines).
- In business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: In any other case where you explicitly agree.
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, access controls, and regular security audits.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Platform at your own risk.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:
- Account data is retained while your account is active and for a reasonable period thereafter.
- Transaction records are retained for at least 7–10 years as per applicable Indian laws (e.g., for tax and audit purposes).
You may request deletion of your data (subject to legal retention requirements).
6. Your Rights
As a user in India, you have the following rights under applicable laws (including the Digital Personal Data Protection Act, 2023):
- Right to access, correct, or update your personal information.
- Right to withdraw consent (where processing is based on consent).
- Right to erasure (“right to be forgotten”), subject to legal exceptions.
- Right to restrict or object to certain processing.
- Right to data portability (in certain cases).
- Right to file a grievance with our Grievance Officer.
To exercise these rights, please contact us at the details provided below. We will respond within the timelines prescribed by law.
7. Cookies and Tracking
We use essential cookies to make the Platform function properly (e.g., session management and security). We also use analytics and preference cookies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the Platform.
8. Third-Party Links
Our Platform may contain links to third-party websites (e.g., payment gateways or vehicle inspection services). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.
10. International Transfers
Your data is primarily stored and processed in India. If any processing occurs outside India, we ensure appropriate safeguards are in place as required by Indian law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically. Continued use of the Platform after changes constitutes your acceptance of the updated policy.
12. Contact Us / Grievance Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:
BIDS24 SALVAGE SERVICES PRIVATE LIMITED Registered Address: 2151/9A/3, New Patel Nagar, Central Delhi, Delhi – 110008, India
Email: support@bids24.in Phone: +91 70228 38222
Grievance Officer: Kishan Kumar Chaurasiya Email: kishan@bids24.in
We will address your grievance within one month (or as per applicable law).